Pension Counseling

The Division of Pensions and Benefits, Office of Client Services
(50 West State Street, First Floor, Trenton, NJ), will soon begin to take appointments for its in-person counseling services.

This service, the newest in the Division's efforts to improve customer service and reduce waiting times. Appointments will be available for both active and retired members of the various State-administered retirement systems.

How to Schedule an Appointment

When issues related to your benefits arise that warrant the time and attention of a pension counselor, active and retired members (or beneficiaries for death claims) should schedule an appointment with the Office of Client Services. Appointments are made online from the Division of Pensions and Benefits Web site, at: www.state.nj.us/treasury/pensions.

From the Division's home page, click on "Counseling Appointments." Then select the type of visit you need and the appointment date and time from a list of available options.

Appointments are required for detailed assistance with the following:

  • Death Claim Assistance

  • Disability Retirement - Interview and Application

  • Pension Account Discrepancy Inquiry

  • Pre-Retirement Interview - within 2 years of date

  • Purchase of Service Credit - Complex Issues

  • Retired Health Benefits - Coverage Issues

  • Retiree Return to Public Employment

  • Retirement Interview and Application Submission

    Active or Retired Pension Account Discrepancies

Basic membership information is also required prior to submitting the appointment request so that the counselor can be better prepared for your visit. When the registration is complete, you will receive confirmation of your scheduled appointment via e-mail.

When Appointments are Not Needed

Selected "quick services," such as the drop-off of completed forms, are available without an appointment during normal business hours.

In addition, members who have not scheduled an appointment may still be able to speak with a counselor, but one-on-one counseling cannot be guaranteed without an appointment. Therefore, it is recommended that you schedule an appointment when you need the time and attention of a pension counselor.

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